Privacy Policy
Last updated: May 2026
1. Introduction
Bheem Technologies Pvt. Ltd. ("ProAI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered professional productivity platform.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Business/organization name and address
- Payment and billing information
- Professional credentials and qualifications
Usage Data
- Log data (IP address, browser type, pages visited)
- Device information
- AI interaction history and preferences
- Feature usage patterns
Business Data
- Documents and files you upload
- Student/client records (for educators)
- Financial records and invoices (for accountants)
- Employee data (for HR professionals)
3. How We Use Your Information
- To provide and maintain our AI-powered services
- To process transactions and send billing information
- To personalize your experience and improve our AI agents
- To communicate with you about updates, features, and support
- To comply with legal obligations (GST, tax reporting, etc.)
- To detect and prevent fraud or security threats
4. Data Storage and Security
Your data is stored on secure servers located in:
- Control Plane: Hetzner Falkenstein, Germany
- ERP Data: Hetzner Helsinki, Finland
We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. Data never leaves the EU/India boundary without explicit consent.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
- Service Providers: Payment processors (Razorpay), cloud infrastructure (Hetzner)
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
6. Your Rights (GDPR & DPDP Compliance)
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing of your data
- Data portability - receive your data in a structured format
- Withdraw consent at any time
To exercise these rights, contact us at privacy@bheem.pro.
7. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or sell data to advertisers. You can control cookie settings in your browser.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, data is purged within 30 days, except where legal retention is required (e.g., tax records for 7 years as per Indian law).
9. Children's Privacy
ProAI is designed for business professionals. We do not knowingly collect data from children under 18. If you believe we have collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.
11. Contact Us
For privacy-related inquiries: